Privacy Policy
Welcome to RobertsLab.
We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect personal information when you visit our website robertslab.co.uk, contact us, or use our services.
Contact Details
RobertsLab
Owner - Lenny Roberts
Sudbury, Suffolk
lennyroberts@robertslabs.co.uk
If you have any questions about this Privacy Policy, please contact us at the email above.
Information We Collect
We may collect the following types of personal information:
Contact details - Name, email address, phone number, and business name.
Project details - Information you share about your business or website.
Payment information - Bank or payment details (processed securely through your chosen payment provider).
Website usage data - Pages visited, time on site, and other analytics information (if analytics tools are used).
How We Use Your Information
We use your information to
Respond to enquiries and provide quotes.
Deliver web design and related services.
Send invoices and process payments.
Improve our website and services.
Comply with legal or tax obligations.
We do NOT sell or share your personal information with third parties for marketing purposes.
Legal Basis for Processing
We process your personal data under the following lawful bases:
Contract - To deliver services you’ve requested.
Consent - When you opt in to marketing or contact forms.
Legal obligation - To meet tax or business record requirements.
Data Storage and Security
We store your data securely using password-protected devices and reputable cloud services.
We take reasonable precautions to prevent loss, misuse, or unauthorised access.
How Long We Keep Your Data
We only keep personal data for as long as necessary:
Client project files: Up to 24 months after completion.
Financial records: 6 years, as required by UK tax law.
Contact enquiries: Deleted after 12 months if no project starts.
Your Data Protection Rights
Under UK GDPR, you have the right to:
Access a copy of your personal data.
Request corrections or updates.
Request deletion of your data.
Withdraw consent at any time (for marketing emails).
To exercise any of these rights, email lennyroberts@robertslabs.co.uk
Cookies and Analytics
Our website may use cookies or analytics tools (such as Google Analytics) to understand how visitors use our site. You can adjust your browser settings to block cookies at any time.
Third-Party Services
We may use third-party platforms (e.g., hosting providers, AI tools, or email services) that process data on our behalf.
We ensure these providers comply with UK and EU data protection laws.
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact Us
If you have questions or concerns about how your data is handled, please contact: lennyroberts@robertslabs.co.uk